FAQ About Our Products and Services
Can I order directly from DFT®?
Does DFT® sell & ship internationally?
Yes, we sell internationally through our distributors.
How do you ship?
Our standard shipping is either through UPS or arranged freight shipments. If you need a rush shipment, please let us know when you place the order, and we can expedite the shipping.
When can I expect an order to ship?
We have a large amount of standard valve inventory, which can ship within 3-5 days. We can expedite shipping for an additional charge.
For custom ordered valves, shipment is determined based on custom materials, engineering specifications, and inventory availability.
Do you have a minimum order?
Yes, net $100.00.
What is your return policy?
Unused valves in their original boxes can be returned to DFT® for a refund. There is a standard 25% restocking fee added to returned valves. For more information, please contact DFT® Factory.
Where can I find out about your Terms and Conditions?
Please follow the link here.
What are your warranty terms?
Each DFT® product is warranted against defects in material and workmanship for one year after being placed in service or 18 months after shipment, when these products are properly installed, maintained, and used within the service and temperature and pressure ranges for which they were designed and manufactured, and provided they have not been subject to accident, negligence, alteration, abuse, misuse, or the like. Read full warranty information here.
Where can I find your part number description sheet?
How should I send my technical information to DFT®?
Do you sell parts?
Yes, we sell parts for all of our valves manufactured by DFT®. They are referred to as repair kits. Just tell us the valve number or style you want, and we can order the correct internal parts for your valve.
What additional services can DFT® provide?
We have additional service adders for our check valves that include:
Custom Sizing, Documentation, Critical Cleaning, Passivation, Stellite Trim, Welding, Crating, and Tagging.
Special testing is available for Radiography, Helium Testing, and Nitrogen Testing – contact DFT® for more information.
Documentation is available upon request for CMTRs, Charpy Test, PED Certification, PMI/LDP, Certificate of Compliance, Certified Hydro Testing, Certified Drawings, and others. Note that some charges may apply. Contact us for more information.
What information is in the Partner Portal? As a distributor, how do I enter it?
The Partner Portal is a location to access all DFT® published and downloadable information including catalogs, cut sheets, warranty, and eBooks. It is for distributor partners only. You can gain access by contacting your regional sales representative.
Do you offer Sales Training?
Yes we do! Just contact us or your regional sales representative to inquire for individuals or a group. We can come to you or you can visit our headquarters for hands-on training. PDU certificates are available for training sessions upon request.
What valves are in your sales sample case and how do I purchase one?
What are your normal business hours?
We are open from 8:30 AM to 5:00 PM EST. We are closed on most Federal Holidays.
What is your phone number or contact information?
Is there a list of DFT® Distributors online?
What are your quality management standards? Are you ISO certified?
Do you test your valves?
Yes, 100% of the valves manufactured by DFT® are tested prior to being shipped to our customers.
Are you NSF-61 Certified?
No. While our valves meet the specifications, we cannot supply certificate or tagging noting NSF-61.
Do you offer 3D and CAD Drawings?
Yes. Please visit our CAD Library to sign up for access. Once signed up, you can access and download CAD files 24/7.
Does DFT® have Pressure/Flow Curves?
We do not publish flow curves, but we do provide custom sizing on check valves. Contact us or your regional sales manager for sizing information for your application.
How long has DFT® been making check valves?
We have been making check valves for over 75 years. See our DFT® Company video that talks about our history and manufacturing facility.